TIMELINE FOR RETURNS
You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to LarenzoBrand.com only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.WHAT CAN'T BE RETURNED
WHAT CAN BE RETURNED
- Items described as “Sale" cannot be returned or exchanged.
- Merchandise must have all tags attached, and must be sent back in their original packaging and without shipping labels affixed to them.
- “Novelty” neckties cannot be returned under any circumstances.
- Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
- If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
Return shipping charges information
- Any items not outlined in the "What can't be returned" section above are eligible for refund if returned to us withing 14 business days. Returns received by us between 15-30 business days are only eligible to be returned for store credit.
- Shipping cost is non-refundable, unless we ship an item in error.
- Returns will require the customer to pay for return shipping.
- Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $9.25 ground or $28 for International.
Just follow the steps below for an easy return!
- Contact our Customer Service via phone at xxx-xxx-
- Customer Service will issue you an RA# (Return Authorization) after you contact us via phone or email.
- Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
Ship your package back to:
Tinley Park, Illinois 60477
* Please ship with tracking; we are not responsible for packages lost by shipping carriers*
- You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.